5 Ways to Delight Your Customers
Providing great service can make a huge difference in a small business. For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from…05Feb
Will 2016 Be Your Best Year Ever?
If you want 2016 to be better than 2015, you have to do something differently in 2016 than you did in 2015. It’s a simple but…17Sep
Your Daily Numbers
Some numbers need reviewing on a daily basis, and one example of this is cash. When cash is coming in from a number of places, it’s…29Jun
Cool Tech Tools: Customer Portals
If you have a business where you have to send documents of any kind to your customers, then you may benefit from a portal. You can…30Apr
Five Modern Marketing Methods You May Not Know About
Older marketing methods like direct mail and cold calling just don’t work as effectively as they did a few decades ago. There are two reasons for…30Mar
Are Your Workers Contractors or Employees?
If you have workers in your business, you likely made a decision when you hired them as to whether they should be an employee or a…29Feb
President Signs Payroll Tax-Cut Bill
On February 22, President Obama signed the Middle Class Tax Relief and Job Creation Act of 2012 (HR 3630). This law extends the 2% reduction in…23Feb
Receiving Tips Can Be Taxing
If you work in an occupation where tips are part of your total compensation, you need to be aware of several facts relating to your federal…22Feb
You Still Have Time!
One of the earliest lessons in life is that actions have consequences, and approaching retirement age without a substantial nest egg is one of those consequences….16Feb
Is Your Schedule C in the Audit Bull’s-eye?
In a recent study, the IRS determined that over half of all under-reporting is attributable to Schedule C, the form used by self-employed individuals to report…